OzHarvest Food Rescue vans are always on the go, delivering surplus food to charities that help feed people in need. But their current booking system isn’t great at capturing crucial changes to customer data like open times or contact details, meaning that OzHarvest’s busy team ends up wasting hours of admin time.
As part of our ongoing digital support for OzHarvest, we created a user-friendly app that allows charities to update their details while having visibility over when deliveries are scheduled. Plus, if they’re unavailable, they can easily reschedule within the app — helping OzHarvest’s drivers stay on top of their donation deliveries.
There was no existing system that allowed charities to easily communicate their availability for food donation deliveries from OzHarvest. This meant that some deliveries would arrive outside charities' opening hours and the drivers would be unable to contact them due to outdated information.
To free up OzHarvest’s resources, we built an app that was simple and quick to use — charity organisations are famously time poor and have differing levels of technological literacy.
We built the app to seamlessly integrate with their existing operations management software which house their delivery and booking systems. This meant that changes could easily feed in and out of it and OzHarvest could easily pull specific information like updated T&Cs into the app.
Charities could also feedback within the app easily so that we could continue evolving the functionality and adding in new features.
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